Last updated 7/27/2026

RESERVATIONS: Please visit Chappell Cruises and Travel, Inc. or contact us via phone at 770-257-7008 or email at [email protected].

PAYMENTS: Reservations can be made online with major credit cards or other means provided by the Chappell Cruises and Travel.

METHOD PAYMENTS:  Payments can be made online through our client portal. Using a credit or debit card is the most convenient payment method. All card payments are processed through a secure merchant gateway, and your card information is never stored on our website. This confidential data remains protected at all times. After each payment, you will receive a receipt with an invoice number, and guests may log in to view their payment history and remaining balance.

Payments made through our secure gateway include a service fee, which is automatically calculated at checkout. These service fees do not reduce your trip balance.

LATE FEE: Any payment made after the due date will have an additional $25 LATE FEE. If your payment is less than the monthly minimum payment, a late fee will also apply. Late fees are non-refundable.

FINAL PAYMENTS: All final payments are due on the date specified on the event package. Any payments received after the deadline will incur a $25-$50 late fee and will need to be paid no later than 15 days after the deadline date, or you are at risk of your room being forfeited.

RESERVATIONS: CHANGES: We allow up to two complimentary changes to your group reservation. After that, a $25–$50 fee will apply, plus any vendor fees. If adjustments are made within 30 days of your trip, guests may be responsible for additional change fees. This includes name updates or removing optional items like tours or transfers. Please note that replacing one traveler with another counts as a cancellation and follows our cancellation policy. Refunds are not available for any unused portions of a package.

To grant an extension on your final payment, you cannot be behind on your monthly payments. NO EXCEPTIONS.

Late Fees will apply for payments not made by the Final Due Date of your Booked Event!

CANCELLATION: Once reservations are confirmed, all cancellation requests must be submitted in writing. Please email your cancellation notice to [email protected] and include your booking ID number, full name, and travel date. If you do not receive acknowledgment within 48 hours, call (770) 257‑7008 to ensure your request was received.

You may resell your package to another person; however, money cannot be transferred to another traveler within your group or any other group. You are responsible for reselling your package and providing written notification with the replacement traveler’s name. Monthly payments must continue to be made to keep the reservation active.

If a cancellation results in a change to room occupancy, remaining travelers will be responsible for the revised occupancy rate. We are unable to make exceptions to this policy for personal emergencies or any circumstance, including weather, acts of God, pandemics, terrorism, government shutdowns, civil unrest, or government action (including deployment).

Payments may be made using all major credit and debit cards. Monthly payments are due between the 1st and 15th of each month. After that, payments are due on or before the scheduled payment date. If a payment becomes more than 10 days late, we reserve the right to cancel the reservation, and all monies paid will be forfeited.

REFUNDS: All payments to Chappell Cruises and Travel are non-refundable and non-transferable. Due to our contractual agreements with hotels, airlines, and other vendors, refunds are not permitted. These agreements enable us to offer competitive package rates and give you the ability to pay for your vacation in manageable monthly installments.

CHARGEBACKS: Before filing a dispute with your bank, call Chappell Cruises and Travel at 770-257-7008 or contact us via email at [email protected] to discuss account resolution. Filing chargebacks could result in your reservation being cancelled and may prevent future travel with Chappell Cruises and Travel.

IDENTIFICATION: Guests must make reservations in the full name that is listed on their government document or passport that they will use for travel. If you need to make any changes to a name after travel documents have been issued, clients will be responsible for all name change fees, if applicable.

PASSPORTS AND VISAS:  Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on the travel description pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. We strongly suggest all cruise passengers to have a valid passport in their possession while cruising. If you need to renew your passport, you may do so by visiting this website  https://travel.state.gov.

TRAVEL PROTECTION:   Missing a vacation is bad enough. Losing the money you paid for your vacation is even worse. Therefore, we highly recommend Travel Protection that helps provide coverage for Trip Cancellation, Interruption, Baggage Loss or Delay, Medical Expenses and more. You are required to select and purchase travel insurance yourself for domestic and international tours. For Caribbean, Mexico and Cruise Tours, we can add travel insurance to your package when making your reservations.

TRAVEL INSURANCE: Travel Insurance is available for purchase through a 3rd party. Some restrictions may apply to travel insurance for covered reasons, so you must contact the travel insurance company and determine the right plan for your needs. If you are interested in travel insurance, please contact a travel insurance provider for a no-obligation quote.

TRAVEL DOCUMENTS: Provided full payment is received no later than your Final Payment Due date, travel documents and travel instructions will be sent via email and/or mail 30 days or earlier prior to travel. If paper documents are requested when e-documents are available, documents will be delivered via USPS approximately 14-21 days prior, and a fee of $30 will apply. A complete street address is required (no PO boxes).

CHILDREN:  All children under 18 must be accompanied by an adult. The minimum age for children on most tours is 6 months. The minimum age for South Africa and Dubai Tours is 12. The minimum age for European Tour programs is 12. The minimum age for cruise tours is 6 months old and children must sail in a cabin with an adult over the age of 25 years of age. Discounts for children sharing a room as third-person may apply to children under 12 at some resorts on Caribbean and Mexico Tours. Accompanying adults are responsible for the safety of their children including providing any necessary safety equipment (such as infant/child seats) where appropriate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be traveling with an adult other than his/her parents, or with only one parent, a notarized letter written by the parents, or non-traveling parent, granting authorization to travel, including the dates of travel should be carried.

PAYMENTS & CANCELLATION

Deposit: A deposit is due at the time of reservation. All deposits are non-refundable and non-transferrable. All reservations (except where specified) will need a deposit and will be noted with the amount due and the monthly payment plan.

Full Payment: All reservations can be paid in full at the time of booking as long as the package still has available space.

Late Payment: If there is any outstanding balance by the Final Payment Due date listed on your invoice, a late fee will automatically be added to your booking one day after your final payment date. Late fees vary. Please take a look at each tour description for late fee costs.

Reinstatement of Reservations: If your travel reservations have been canceled, and you notify us within 30 days that you want to reinstate your reservations, a service reinstatement fee of $25 plus any additional past due balance will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services. All reinstatement payments will be accepted only by phone with a customer service representative.

Last Minute Reservations: All reservations must be made no later than 30 days before departure. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, the final payment is due within 24 hours, and all applicable cancellation penalties will apply.

Form of Payment: Major credit cards or debit cards only. Credit card charges will be accepted by phone or online to fulfill the non-refundable deposit required. There is a $50 fee for all dishonored transactions.

PRICES: All prices listed are per person based upon shared twin room occupancy unless otherwise clearly specified. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or where clearly specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at the time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, Chappell Cruises and Travel reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided Chappell Cruises and Travel receives a written cancellation within five days of the price increase notification.

REFUNDS: All Chappell Cruises and Travel payments are non-refundable and non-transferable after 48 hours. This is because Chappell Cruises and Travel  has contractual agreements with hotels and other vendors that will not allow us to obtain any refunds. This way, we can keep our package prices competitive and allow you to make monthly payments on your vacation. If you purchased Travel Insurance through any carrier, you would need to go through the process of your selected carrier.

Chappell Cruises and Travel will only issue a full refund with a written email that is received within 48 hours after the first deposit is made. After 48 hours, all deposits and payments are non-refundable as a result of contractual obligations with our various vendors.

If the event has been postponed/canceled, a Travel voucher is offered for the package amount paid to date. Or the entire package is moved to the new dates provided for the following year.

PHOTOGRAPHIC RELEASE: Chappell Cruises and Travel  may take photographs or videos of its trips, and trip participants grant Chappell Cruises and Travel permission to do so and for it to use for promotional or commercial use without payment of any compensation to participants.

LIMITED TERMS AND CONDITIONS – DISCLAIMER:

Chappell Cruises and Travel and any sponsoring institution are acting only as an intermediary and agent for suppliers in selling services or in accepting reservations or bookings for services that are not directly supplied by Chappell Cruises and Travel, such as hotel accommodations, ground transportation, meals, tours, event tickets, and cruises. Chappell Cruises and Travel, and any sponsoring institution, therefore, shall not be responsible for the breach of contract or any intentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Chappell Cruises and Travel shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, war, insurrection, social or labor unrest, mechanical or construction difficulties, diseases, epidemic, pandemics, local laws, climatic conditions, abnormal conditions or developments or any other action, omissions or conditions outside the coverage against them. Your retention of tickets, vouchers, or booking after issuance shall constitute consent to the above and an agreement on your part to convey the contents here to your travel companions or group members.

The Client/Customers, by engaging with Chappell Cruises and Travel and making a deposit and/ or full payment for the package arrangement specified, acknowledges the position of Chappell Cruises and Travel as stipulated by the foregoing and agrees to hold Chappell Cruises and Travel blameless in making the arrangements on his/her behalf provided same shall be made through generally acceptable suppliers at the time of engagement, and further agrees that restitution of damages if any are claimed, shall be sought directly from the suppliers. The Client also agrees to the terms and conditions of the tour and services as set forth by the suppliers. Rates are subject to change without notice. Hotel, tours, and event tickets are subject to availability. Payment of deposit or full payment shall constitute the consent of all provisions stated herein.

All Clients/Customers who register their email and/or purchase Travel Packages or other services from Chappell Cruises and Travel through dedicated sites, by phone or fax will be considered customers of Chappell Cruises and Travel. We reserve the right to change times, locations and venues of any event listed. We reserve the right to exchange any option listed without notice. However, any changes in options will be equal to the listed option. We have the right to refuse service to anyone, and Chappell Cruises and Travel will exercise that right.

CUSTOMERS ASSUME FULL RESPONSIBILITY for all damage, loss, or injury to themselves and any such minor child and also ASSUME THE RISKS of all personal injury, death, accident, or illness to themselves and any such minor child. Under no circumstances, including but not limited to the negligence of others, shall Chappell Cruises and Travel be liable for any injury or damage to such participants or minor children. Traveler assumes complete and full responsibility for checking and verifying any and all passport, visa, vaccinations or other entry requirements of each destination, as well as re-entry into the U.S., and all safety or security conditions at such destinations, in connection with the proposed travel.

Governing Law: These terms and conditions shall be governed by and defined following the laws of the State of Georgia. By registering for Chappell Cruises and Travel and its services, you irrevocably consent that Henry County, Georgia, courts shall have exclusive jurisdiction to resolve any dispute that may arise with these terms.

Links to Third Party Sites: This website may contain links to other sites we don’t own or control. We put them here for your information and use, but just because they appear on this site does not mean that we endorse their product or their presentation – in other words, we do not take any responsibility for what they do or do not do, sell or do not sell, say or do not say.